Cancel signing
You can manually cancel the signing process once it has begun, in the envelope statuses In process and Error.
Canceling signing in "In Process" status
- On the Documents tab on the worker's profile, select the envelope with the In process status (may be with or without an exclamation mark).
- Click the eye icon to open Details.
- Click the Cancel signing button and confirm the dialog box.
- An email will be sent to signatories notifying them of the cancellation of their signature.
The signing costs in these cases will be charged because the signing process has already run.
Canceling signing in "Error" status
- On the Documents tab on the worker's profile, select the envelope with the document in the Error status.
- Click the eye icon to open Details.
- Click the Reset signing button and confirm the dialog box.
The signing costs will not be charged because the signing process has not yet started.
