Unsigning

Updated by Lucie Heroudkova

You can manually cancel the started signing process in the In Process and Error states.

Cancel signing in " In Process " status

  1. On the Documents tab of the worker's profile , select a document with a status of In Process (it can be with or without an exclamation mark).
  2. Click the eye icon next to the status to open Signing Detail .
  3. Click Cancel Signing and confirm the dialog.

  4. Signing costs will be charged because the signing process has already run.
  5. The document will now be in the None state.
  6. An email will be sent to the signers with a notification of cancellation of signing:

Unsigning in " Error " state

  1. On the Documents tab of the worker profile, select the document in Error status.
  2. Click the eye icon next to the status to open Signing Detail.
  3. Click the Reset Signing button and confirm the dialog.

  4. Signing costs will not be charged because the signing process has not yet started.
  5. The document will now be in the None state.

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