Solving the task by one assignee
The employee who was assigned the task will receive an email notification and a new request will be created for them at the same time.
The assignee can view the request details from the email or from the request.
The assignee can perform 2 actions on the request detail:
- Reassign a task
- Confirm task completion
1. Reassigning a task
The investigator can reassign the task to someone else.
After clicking the Reassign button, the assignee selects who will solve the task and can also change the completion date.
After the request is transferred, the new assignee will be sent an email notification informing them that the task has been assigned and a new request will be created for them.
The original assignee will be sent an email notification informing them that they have been removed from the task.
At the same time, the task submitter will also be informed of the change in the assignee via e-mail notification.
2. Confirmation of task completion
After completing the task, the assignee confirms its completion by clicking the Confirm task completion button.
The task in the checklist is then automatically marked as completed.
